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How it works · Buyers and sellers

One trade, from search to payout.

Every order on Greyn follows the same path. The buyer pays through Greyn, the money waits while the material is collected, and the seller is paid once the buyer confirms. Here is each step, for both sides.

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Every order

Payment
Bancontact or SEPA bank transfer
The money
Held until the buyer confirms pickup
Release
Automatic after 14 days
A problem
A dispute freezes the payment

01The order

Six steps, two sides.

What the buyer does and what the seller does, at every stage of an order.

  1. Find

    BuyerSearches by material, location and availability, or saves a search to hear when matching stock is listed.

    SellerLists the material with photos, a price, the quantity and a pickup location.

  2. Agree

    BuyerAsks questions in the chat and, if it helps, asks for a better price.

    SellerAnswers, and can send a price offer for a set quantity.

  3. Order

    BuyerPays at checkout by Bancontact or bank transfer.

    SellerReceives the order. The quantity ordered is no longer available to others.

  4. Hold

    BuyerThe payment is held by Greyn. The order shows the exact pickup address.

    SellerSees that the order is paid and agrees a pickup time with the buyer.

  5. Pickup

    BuyerCollects the material and checks the quantity and condition.

    SellerHands the material over at the pickup location.

  6. Payout

    BuyerConfirms pickup in the app, or opens a dispute if something is wrong.

    SellerIs paid out through Stripe, minus the service fee.

02Paying

Two ways to pay. No cards.

Companies in Belgium pay by Bancontact or by bank transfer, so those are the two methods Greyn accepts at checkout.

  • Pay by Bancontact

    Paid
    On the spot, from your company's banking app.
    The material
    Off the market as soon as you have paid.
    Time limit
    None: the order is paid at once.

  • Pay by bank transfer

    Paid
    To the account shown at checkout. The money usually arrives within 1 to 3 business days.
    The material
    Reserved for you while the transfer is on its way.
    Time limit
    7 days. After that the order is cancelled and the material goes back on sale.

03Funds held

The money waits for the material.

From the moment the payment arrives, Greyn holds it. The seller is paid when the buyer confirms pickup, and at the latest after 14 days unless a dispute is open.

  1. Day 0

    Payment received

    The money is held, and the buyer's order shows where to collect.

  2. Day 5

    First reminder

    The buyer is asked to confirm pickup, or to open a dispute if something is wrong.

  3. Day 10

    Final reminder

    The buyer is told that the payment will be released automatically in 4 days.

  4. Day 14

    Released

    If nobody has acted, the payment goes to the seller automatically.

NoteConfirm earlier and the seller is paid straight away. Open a dispute before the release, and the clock stops until Greyn has resolved it.

04Disputes

Check at pickup. Confirm when it's right.

Confirming pickup releases the payment, so the moment to check the material is when you collect it.

  • Inspect before you confirm — count the quantity and look at the condition while you are still on site.
  • Open a dispute from the order — describe what is wrong. The automatic release stops at once, and the seller and Greyn are notified.
  • Greyn reviews the case — our team looks at it with both companies, then releases the payment to the seller or refunds the buyer.
  • Nothing moves in the meantime — while the dispute is open, the money is neither paid out nor refunded.

05FAQ

Frequently asked questions

06Get started

Ready for your first trade?

Create a free company account and start looking around today. Connect your company to Stripe when you are ready to sell.

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